Customer experience manager

About HUSWELL:

HUSWELL is not a standard hospitality company. At HUSWELL, we use data and innovation to turn short stay rentals and holiday homes into lucrative real estate according to our 4 "benefits": Time, care, experience & profit.

We shine in short-term rentals (read: we do 25% better than our competitors!) and do so with the best technologies that could make even Elon Musk jealous. Just like how SpaceX transformed the space industry with pioneering innovations and technologies, HUSWELL is committed to innovating the hospitality sector. We aim for nothing less than revolutionary advances in how we manage properties, not only maximising efficiency but also improving our customers' experiences. But HUSWELL is more than just a job, we are a real family. One of those families where we know each other's pets by name and organise legendary team build-ups.

Are you ready to board our hospitality rocket, ready to reach new heights in the world of short stay rentals and holiday homes?

Your job as customer experience manager: strategic optimizer with people management skills

You will coordinate the customer support team and at the same time be the brain of that department and ultimately responsible for the entire guest journey. As a true innovator and good communicator (Dutch & English), you will develop a clear strategy within the department and translate this into KPIs for all support agents, with the ultimate goal of keeping the level of customer satisfaction as high as possible at all times.

Here's what you'll be up to:

• Customer pleaser: your focus is on satisfaction among our guests. Make surveys, contact them, do what you need to do to find out how we can make their experience even better.

• Strategisch mastermind: Stratego is nothing compared to the innovative roadmap you know how to build for department customers.

• Techslet (pardon my French): you're a fan of tech and keep searching further and further until you find the ideal tech solution for HUSWELL. You are also responsible for all the systems the team works with and ensure the best training in their efficient use.

• Upselling guru: you have an eye for opportunities and create new possibilities for HUSWELL.

• Embrace flexibility: Forget the 9-5 grind, this is about results (and maybe some killer team-building shenanigans).

Skills & superpowers

• Driven astronaut with a commercial mindset and empathy.

• Previous experience in a customer experience role and digital fluency is not only nice to have, but a must!

• Communication HERO: your English and Dutch are impeccable. French and any other language is a big plus.

• Relationship therapist (or something like that): maintain ties with the customer support team and strengthen their relationship with every department at HUSWELL.

• Data detective: unravel the customer journey with your analytical skills and turn it into a constant improvement process.

Why HUSWELL? We're not for everyone...

• Comfort zones? Not here. We challenge the status quo and celebrate risk-taking.

• Rulebooks your bible? We believe in intrapreneurial rockstars, not robots.

• Clock-watcher? Flexibility is key (think killer team outings that go beyond lunch).

If you're ready to ditch the ordinary and grow with a killer team, then HUSWELL is your jam.

What's in it for you?

• Competitive salary
• Sweet perks depending on the country you work from
• Pro development (we invest in your growth!)
• Team-building awesomeness (seriously, our events are legendary)

Er zijn momenteel geen specifieke vereisten om te kunnen solliciteren.

Ready to join the rocketship? 🚀 Apply now via www.jobs.huswell.be